Shipping policy
Shipping Policy
At our store, we are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for more details about processing, delivery times, and shipping carriers.
Order Processing
All orders are processed after payment confirmation. Once your order is placed, you will receive an order confirmation email. When your package is shipped, you may receive a shipping confirmation email with tracking information, depending on the shipping method used.
Orders are usually processed within 1–2 business days. Processing times may be slightly longer during holidays, weekends, or periods of high demand.
Delivery Time
Estimated delivery time is 3–8 business days after the order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Shipping Carriers
We work with trusted shipping carriers in the United States, including:
USPS, UPS, FedEx, DHL, and other reliable local delivery partners.
The carrier used for your order may depend on your delivery address, package size, shipping method, and availability.
Shipping Locations
We currently ship orders within the United States. Shipping availability may vary depending on the product and destination.
Tracking Information
When tracking is available, you will receive a tracking number by email after your order has been shipped. Please allow some time for the tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us so we can assist you. In some cases, we may need to work directly with the shipping carrier to investigate the issue.
For damaged packages, please keep the original packaging and provide photos of the damaged item and package.
Order Changes and Cancellations
Order changes or cancellations may be possible only before the order has been shipped. Once an order has been shipped, we cannot guarantee that changes or cancellations can be made.
Contact Us
For any questions about shipping, delivery, or tracking, please contact us at: suport@codex28.com